Rebtel: Top-ups And Calls

I have hard time calling in the past three months. I call my phone carrier customer support they are saying it’s not there problem. Then I found out that it’s Rebtel problem. Rebtel customer support is meaningless. This is my second Rebtel account because the first one is after I change my phone number I am locked. There is no other option for login or to access my account. I tried to reach with email support and they never get me back. Then i forced to create new account with different email but the same payment method, I thought they will know that it’s the same person to get my first Rebtel account back. No they don’t figure out. Since then I have this second account. The first one never get back. The current one is keeping failed when I call. They talked me that it ring for them or the receiver but for me it says call failed constantly. Please solve this problem otherwise there is no other chance to stay with this app. Edited:- I need my money refunded.. Since it’s not working. I have $15 in Subscription and $3 in recharge. $18 total. I am glad I did cancel the subscription because they will keep charge me if I don’t. This up is Money hungry 👎🏽 never work anymore. Update:- I am getting promotional emails from Ana@Rebtel. I don’t sign for promotion Why I am still getting this email? I thought by uninstalling the app will stop them from sending me emails . Not only sending me emails they also track me on websites, I am getting a lot of calls as well after I uninstalled.

Such a waste of time and effort, terrible customer service. I gave all my personal data and credit card info on their website for a “free trial” that is not supported by the app. I am totally ok with paying money for the services they promised, but after setting up my profile I received a message that my acct had been restricted. Any time I tried to figure out why or how to unrestrict it I get an automated e-mail with links to more useless automated “customer service”. After fussing with it for a while and finding better alternatives, all I want is to delete my account and request my personal data and credit card to be removed from their system, but surprise (not), you can only delete the acct by loving in to the profile- but I can’t log into the profile because the pins that they have sent are supposedly wrong and the only way to get customer service is by logging on... which... I can’t do... just frustrating. I’m just going to cancel my credit card and hope they didn’t sell my info to someone as useless/irritating as them... total waste of time.... pinger, Talkatone and PopTox way better... even paying long distance calls is better than Rebtel ，sadly.

One of the best and most reliable service I have come across. Bought a subscription, set it on auto pay and forgot this exists. It has become so much part of my phone that it doesn't feel like it's 3rd party subscription. Here is why I love rebtel so much! 1. I have setup local numbers for 5 top callers (indian numbers). Rebtel issues USA number for each and I call them just like any other call. This is as easy as it can get. 2. I have added my office desk number as alternate contact which let's me place call to local number. This means I can call from mobile or land line. This is crazy convenience. 3. Monthly report is boon and it shows how much in touch I am with my family. It's a constant reminder and compels me to spend more time with family. 4. Rebtel upgraded my plan from India unlimited calling to global unlimited automatically. I love it when they are fair to customers and don't try to exploit someone who is not aware of other plans. I haven't called other country so far, but feels good that rebtel is so honest in service. 5. There has been cases (1 in 100) where I would hear other personal phone ringing but they would not have got call at all. This could be due to bad service at the receiver end also. In any case, re dialing immediately fixes everything. It's a long review but i really wanted to show how thankful I am to rebtel.