The Social Hub

The app email account has to match your booking email account? One washing machine at the time without queuing? The system design is bananas, they really think people want to do everything on the app? The hotel itself is built so good but choosing to go digital they secured themselves a “never go again and tell everyone to never go there either” category. This human-removal management kool-aid is killing their brqin cells.

1. Poor wifi connectivity in laundry room. This prevents reservations and payments when you are in the room. Folks just walk away without paying obvlivious to their machine not turning on. 2. Punish idle machines. Make it cost a modest fee/minute of idle time so that folks don’t just leave their laundry sitting. 3. Queuing system. You can only reserve open machines. Just add a basic queuing system so I don’t have to monitor this app constantly or sit myself in the room waiting for a machine to open. It is 2025 and if you’re going to go through the effort of making an app at least implement some basic features.

You have to use the app for the laundry but I can’t log in like the other one star rating reviewer says. I restarted my phone and tried deleting and reinstalling the app but get the same error. This alone is reason enough for me not to stay at another Social Hub