Samsung Shop

I recently purchased a double door refrigerator from the Samsung Shop app on July 6th, with the promise of delivery by July 11th. However, after 8 days, and I have yet to receive my product. This delay is frustrating, especially since the customer support team cannot provide a definite answer on when the refrigerator will be delivered or the exact reason for the delay. Each time I contact customer support, I am told that the delivery partner has updated their status, citing weather conditions as the cause for the delay. This explanation seems implausible, as it is unlikely that it rained every single day since the expected delivery date. Moreover, despite multiple attempts to escalate the issue, I am repeatedly asked to wait another 24 hours for a resolution, with no real progress being made. This experience has been highly disappointing. The lack of clear communication and the inability to provide a satisfactory solution reflect poorly on the reliability of the Samsung Shop app and its customer service. I hope that Samsung can address these issues promptly to prevent other customers from experiencing similar frustrations.

Today I was just screening the Samsung app for refrigators and was looking for great offers. I saw 3000 welcome voucher but was not able to see the voucher or apply it . I called Samsung customer care 3 times but no one was able to help. Then I called again and Himanshu gave me an irresistible offer of 10% 4100 which was more than the welcome offer hence I immediately placed the order which I was not going to do today. Thanks to Himanshu ,he helped me saved 4100 and hence I ordered Thanks Himanshu for your great help which allowed me to save 10% . Great customer service by Himanshu .5 stars.

Have ordered a refrigerator on 12th June and got the delivery by 20th June. I have waited this much time just to save 2k. At the time of ordering product every time when I came online to search products on app Samsung team monitored us and gave us a call about the product info, discount and for the sake. But from the day I received my delivery there is not support system works like before. On 20th I received the delivery of a damaged product. Courier team has mentioned there remarks against the shared tracking number where on 16th June they have mentioned that the received the product in a damaged conditions. Later the time courier team arrived at our placed I saw they put the refrigerator lied down flat in their auto. Still I accepted the delivery. After one hour I got a call from installation team and they asked for the suitable time to come. I asked them that I can open it by my end or not they acknowledged me with yes and as per the discussion I opened it but at the same time I recorded it in a video. After opening it I found my product in a damaged condition. Now when I am chasing Samsung team they are happy to blame customer instead of check their own faults. Today is 3 July and I am still chasing them on a regular basis. So in short go reliance, Croma or any physical store to buy your products. Because the money I have saved(2k) against it I heard a lot from my parents about my smartness. On a daily basis we are wasting our eatables. 21 days and still counting after paying 40k. I love old days when this technology is not there and we go and buy things. Because here this technology only help company to monitor customer actions on their website not their problems. S for Samsung or S for Shame ?