Brightspeed

I’ve been trying to get into Brightspeed account (through the app and on the web) since April 2026. I just want to get into my account so I can pay my bill instead of calling and waiting to speak to someone. I can access my Brightspeed WiFi app. I heard that there was a security threat and that many customers cannot get into their account. They have the pop-up “no account found.” I have made a ticket for someone to look into account. I was told that it will 60 days to resolve, I was told someone from IT would call me, I was told to wait 24 hours than wait another 48. I’ve talked to so many people. I’m honestly frustrated. I noticed on Saturday (8/15) that “Protect IQ and Experience IQ” was installed on my router. I did not install this. These new features were available for me to use in their Brightspeed WiFi app to toggle on and off. I called Brightspeed and was told that this is their new software service that they just offered to protect from viruses, threats and phishing and that I would need to pay $5 more a month. It seems like Brightspeed is wanting to make money off of their customer instead of informing their customers? This makes me really uneasy and uncomfortable. Hoping it’s not true 😭

I’ve never seen a worst app or have ever had to use a worse app or company for that matter as I have with this company here and I use the term loosely. They’re all just a company of thieves rallied around together and formed the name of Brightspeed. Get this, I can’t even get into my account for over a year, but they sure can find me a Bill time. They’ve never missed a billing me… Ever. Now they send me a email saying that I could open a new account because I can’t get into my old one… Do I look stupid? If I fill out a new account, my Internet will go sky high. I want to mount that it is right now which is low, but I don’t get anything for it either this is the worst company I’ve ever had the misfortune of having to deal with and all of my 68 years old life on earth. RUN, don’t walk away from this company. They’re all located outside the country and if their computer says that you have Internet, they’re not gonna do a dang thing for you. It’s up to their computers, whether you have Internet or not or whether you can get a repair man or not nobody ever checks it physically not a human oh Lord no not a human but a machine. Need I say more or do you understand what I’m getting at now when I say RUN???

so people if you have trouble with the payments on your credit card or debit card there is a few ways to do this. Lock your card after a payment or get like a cash app card for bills then put that certain amount of money on that card. and pay your bills then after you pay your bills, lock your card until you ready to pay again that easy that’s simple👍😊...