App Profile: Brightspeed

Sylvias66

Rating: 1/5

The app will not open. The app prior to this one does at least open but no account info comes up, only the home page to add more services. the app times out while the wait wheel spins with no results. Cannot check balance or past bills/statements or check if payments are received. It is rare if Brightspeed even sends a paper bill sporadically when asked to start sending paper since their app fails to work. Found this newer version to download and the app will not recognize my user name/email address. No wonder the FCC is doing away with landlines or any communication type that requires a wire with a copper center. Brightspeed seems uninterested in helping their customers. Like pulling teeth to get to a live agent.

BabyDoll-Tjar

Rating: 1/5

They charged me $100 service fee when nobody came out to fix it. I fixed it myself. Then when that happened, I canceled my auto pay beginning of March but then they charged me three times for the month of March. And then took another $103 charged to my credit card which should not have happened because they did not have permission. I got the runaround today. They charged me $253 for the month of March and already started processing another payment. I’m on a fixed income and they messed my world up. Do not trust Brightspeed it’s not worth the hassle and the thievery.

Robert..King

Rating: 4/5

so people if you have trouble with the payments on your credit card or debit card there is a few ways to do this. Lock your card after a payment or get like a cash app card for bills then put that certain amount of money on that card. and pay your bills then after you pay your bills, lock your card until you ready to pay again that easy that’s simple👍😊...