Clearlight® Sauna Connect App

This is a mindblowingly dreadful app. From the forced landscape mode, to the font size, to the lack of ability to paste a password. And that’s before you even get to the functionality of connecting the app to the really expensive sauna you just bought. TLDR it didn’t connect, after many attempts. As the remote ability to turn on the sauna is something you want to know works safely, having zero confidence in this app (and back end service) made it an easy decision to give up and delete the app. It is pretty surprising this app even passed app review. Even more surprising that a company selling a very premium sauna, couldn’t get some basic application development done.

I have my sauna for almost a year. The app has never worked. I contacted the company several times to report this problem and they just say they are working on the app. No true, they are doing nothing. Then they told me they were going to send me some equipment so I can get connection….that was about 3 months ago and still waiting. They just play with customers because they already got your money. I paid $7,000 and that’s a lot of money for me not to receive what I was promised for. I am so disappointed at this company. Don’t buy this sauna if you don’t want to have the sane experience.

Good lord…I had hope that this “new and improved” app would be the saving grace of the atrocious and sad excuse of the original app. But unfortunately, I was dismally let down again. When on earth is Clearlight going to invest in a LEGITIMATE app developer and give us something half decent? This new app isn’t even remotely different or upgraded from the original. Please get rid of this landscape format and archaic functions and build something proper. You make plenty of revenue from your customers. Why not find a decent app developer and create something respectable and more importantly, easy to use and actually FUNCTIONAL? All that we sauna owners want is the ability to connect our devices to the sauna so that we can turn it on and off remotely. Is this too much to ask for? I’m seriously considering selling my sauna simply because I don’t receive this necessary and very simply resource from Clearlight. Shame on this company!