FTTN App

I ordered quite a big order a few months ago and haven’t received any word on when it will be shipped or planned to be shipped. There is zero communication here and good luck getting word back from anyone. Every purchase is non refundable. They have a poor excuse of a way to track what progress your merch might be in on a public board. Mine sais it’s been shipped but I haven’t recieved anything as of yet. This business needs their licensed revoked immediately. Even smaller bands with their own merch have a better way of doing business and tracking orders.

Loved this brand for a long time and their app just makes me make more poor decisions with my money I don’t regret! Maybe one day they’ll finally do a Nausicaä of the Valley of the Wind shirt. But that will financially ruin me lol!

I missed out on the only shirt I wanted from this drop because it was limited to 100 & the app kept crashing when I tried to check out. If you’re gonna make a shirt exclusive to the app, would be nice to make sure the app works, or even maybe admit you messed up and make more available as I saw several people complain of the same issue I had. Ultimately I almost bought nothing because I don’t want to give my money to people who don’t value me as a returning customer, but I love the Iron Claw movie so I reluctantly bought a sweatshirt. I have notifications on & have been a customer for several years, even back when you sold tees out of a backpack at cons. Not cool to do this to us, not cool at all.