KOHLER Energy Management

Two days ago I purchased my generator … Today is Friday, Both Technicians showed up before the scheduled time, we talked about exhaust diffusion should be out of the back. We talked about the propane tank placement. And next thing you know, the propane tank was delivered while the generator was being installed. After the installation, they ran the generator auto start test, I signed off on the documents and downloaded the App . I’m So Pleased with the outstanding service.

Last year, I had written a previous review regarding this app along with an update of my ongoing experience. Neither was complimentary and oddly enough that original review appears to have been deleted. In any event, after having converted to this app from OnCue last year, my experience with this app has been nothing short of maddening. It is not hyperbole when I state that this app spends more time offline than being accessible. I receive multiple daily notifications advising it is offline, then back online, then back to offline, back to online, so forth and so on. Never, ever experienced these connectivity issues with OnCue over the course of the two prior years we had the generator installed. I’ve had conversations with Kohler support which proved to be fruitless (sorry guys, but it is NOT an internet issue). I’ve been thru several firmware updates that seemingly fix the problem for a week or two only to have things revert back to intermittent connectivity issues. So, my original one star rating from 10 months ago remains unchanged. The generator itself is fantastic; unfortunately, the app is utterly craptastic.

This app moves backwards with communication capabilities over the previous. When we lose power in our area, we also lose internet service. When the power is restored and internet is restored, it’s a guess whether connection with the OnCue server will also be restored. Twice now after power / internet service was down and restored, the connection with the server was not restored. Even after multiple attempts at completely shutting down and restarting the network, no success. To restore the connection, I have to perform a “pretend” firmware update on the generator and both times, that process restored the connection. I never had to do this with the old OnCue app.