App Profile: Ford Charge Station Pro Setup

Regrhh

Rating: 1/5

I can’t believe how much of a waste of money getting this thing installed thinking it’ll be like the Tesla charger, boy was I wrong. This think will not connect to you home network. I really wished I had read the reviews before getting it installed. Customer service could not help they say they’ll escalate the issue, but after reading the reviews now I know there’s no help. Ford you should honestly be ashamed for you to have all these bad reviews and do absolutely nothing to change that is sad. I really wished those who created and worked on this charger would taken more pride in the App and software, clearly yall don’t care. I want my money back honestly. This is my first EVER bad review in my life that’s how annoyed and upset I am. 90k truck and 1600 dollar charger should work flawlessly. The facts that yall don’t even respond to these reviews proves my point yall don’t care.

ivffjkn

Rating: 1/5

Purchased Ford lightning, truck is good. Nothing else is, integration between truck and ALL electronics and apps rates zero ! My Ford Pro Charger is a joke, won’t let me adjust amps off amp, won’t show charge rates on Ford Pass app, nothing they do or have is working. Ford mapping, awful and inaccurate, my Tesla stuff is flawless, Fords Blue oval/Electrify America system is unreliable and very expensive, have 4 chargers on site with one working and people waiting. I purchased a Tesla adapter and have gone 100 percent charging to Tesla superchargers, only use fords in emergency. All the bad PR on the lightning truck really isn’t about the truck, I’m happy with it. But everything else they have to go along to support the truck has failed. I have 2 Tesla cars and the entire system is fabulous, I just couldn’t afford a Tesla truck. Get your act together ford !!!

MDH_Scottsdale

Rating: 1/5

Pure frustration trying to get thus app to work. Ford customers should not have to work this hard to get a important device like a charger to work. I have spent a number of hours fiddling with this thing. Seems like I finally got the charger on the network but then car did not charge overnight as scheduled. Now charger is off line and not connected. Like others, i have a network repeater in the garage so the network signal is super strong. My Tesla charger has no problem getting and staying on my network. Ford needs to set higher standards for its third party developers or learn how to do things themselves so they can be proud to put the Ford logo on things. I am strongly considering going wit a third party charger and dumping this thing altogether