App Profile: Red Owl Coffee Co.

warriorqueen377

Rating: 2/5

I really wanted to love the Red Owl app. The idea is perfect—order ahead, skip the line, and grab my coffee without the wait. I placed my order, got an email confirmation, parked in the designated spot, and looked for a way to let them know I was here. The sign says, “mark I’m here in your app”… but there’s no such option anywhere. I’ve been sitting in my car for over 20 minutes. I tried calling the number listed online and on my receipt—it is disconnected. So now I’m stuck wondering: Is my coffee ready? Has it been sitting on a shelf getting cold? Have they even made it yet? Or will I have to wait on that too? Do I walk in wearing my mom morning drop-off clothes and no makeup? Or do I get in line behind six cars and wait another 20 minutes? Either way, the convenience factor is completely gone. I love Red Owl’s coffee, but the app experience left me super frustrated. I really hope they iron out the kinks, because this could be such a great service with a few fixes.

Nurse-Que

Rating: 2/5

For several weeks the app has not been working. Not sure how or to who to report to because the local store didn’t care. We have uninstall and reinstall for it to work. Work in the medical field and several of us have informed the store.

josephb123

Rating: 1/5

I’m not sure what the company was thinking when they chose whoever their app developer lead is, but one thing is for sure: they chose wrong. This is a dumpster fire of an app- there are only 3 tabs- THREE. And you manage to completely fumble TWO of them so hard that you give up and program them to just send customers to a whole separate app that they then have to make ANOTHER account for, all just so that points can be tracked. As the developer(s), seriously ask yourself: “Why should anyone put themselves through this headache and continue to use my product?”