Reli Up Global

The product itself seems pretty good. We didn’t get any birds nesting in the first year, but we did see some explore inside the birdhouse I made the mistake of leaving the camera/battery in the garage during the cold weather and it died. My bad, but trying to navigate customer support to find out how to buy a replacement was infuriating. The customer service email address isn’t active, you have to chat on the app. Initially, they said they’d send a replacement, then they took it back. Fine, I’m glad to buy a replacement. It’s my fault. However, there’s no model number or information on how to order the right replacement, and during a week’s worth of asking no one can tell me what to order. In addition, all the chat logs disappear so you can never see what you’ve already talked about with the support team. The birds are already nesting so I’ve had to order a replacement based on my best guess. I will probably move to a different product because it’s so hard to get a decent response from these folks.

The AI feature does not work. Updating the device also doesn’t work when you add a new feeder which I have 3 and they have all prompted you have a new firmware update and after selecting update the firmware never changes to the latest version and all 3 cameras being the same all have different firmware. You also need to fix your customer service support emails their all down as of this posting

The camera quality is good with wide viewing area that leaves most images recognizable. The two way intercom works well and so far I have been able to hear clearly during a conversation. The lighting really lights up my backyard. I must also note I like how the Reli app compliments the whole system by giving you speaker volume settings, light brightness adjustment, and intercom capabilities all within a few simple clicks. Overall I’m very pleased with the product and would recommend to anyone looking for a great camera system that is easy to setup without the hassle of wiring anything together.