Kuna-SE

I’ve had Kuna products for years and have been very happy with them. I needed to replace my Kuna porch light and had to buy the camera mount. It’s easy to install but when the app is downloaded, it didn’t connect to the camera. My iPhone detects the Kuna Bluetooth signal and it’s also enabled in the app. The app will only detect an existing Kuna floodlight that is attached to the old app (which is an entire OTHER can of worms). Why have two apps? Why will the app not acknowledge that the new camera is detected by my phone but the app keeps spinning and trying to refresh? Kuna customer support is garbage and only adds to the frustration. I’ve spent nearly a week of almost daily communication trying to remedy this to no avail. I really wish I’d read the reviews of this new setup before dropping $250 for this garbage. UPDATE: Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.

We have had some version of Kuna for the past six years or so. Multiple units around the house. Even sold family and friends on buying in. While it wasn’t optimal to have to buy four replacement units during that time, I always wrote it off to 24/7 use year round. When the wall plates replaced the porch lights, we adjusted and installed three to replace three that no longer worked. Now we pay for a service we cannot use. It refuses to show live despite us trying different network configurations. Another option left light just crashed out, but there is no point in replacing it apparently. Customer service? Let’s be real, it’s hard enough to get a menu order right with an Indian server much less tech help once removed. We are now replacing all of our units as are our friends and family. Seek out better options.

I bought three of the wall plates. I wanted cameras on my garage. I have a V1 Kuna porch light about 8 feet from the new ones. It works fine and uses the old app. The new app for the plates show 100% Wi-Fi signal. The router is about 25 feet from the garage and maybe 16 feet from the original V1 Kuna Porch Light. The porch light will connect fine from ALL positions from all three wall plates. But these brand new plates won’t connect from anywhere INCLUDING the exact spot of the old V1. Yet I spend three days screwing around with stuff because Kuna support staff can’t put 2 and 2 together and get 4. If the old one worked for over four years or so, how can the brand news ones be too far from the router or have other bad settings on the WiFi? The old one works! Come on, Support. Make sense. Anyway… I’d avoid the new app and any of the new devices that use it. They all have the exact same WiFi timeout issue no matter if I move my router one foot from the danged things. How close to you want the router? INSIDE the cameras???? Frustrating as heck. And I’ve tried multiple Wi-Fi networks around my house (with permission) as well as a Verizon hotspot not on my network. But they don’t get it.