Wisenet SmartCam+

Setting this camera is ridiculously poor and I’m a computer tech/teacher. Setting up/or resetting the camera is a huge problem. First when calling the Samsung phone number that is listed on their website, the person answering does not understand what you’re asking about and repeatedly saying the wrong product. (I was on a landline.) Next, the tech “support” finally told me to call a different number for the security cameras. Of course that number is “closed” and to call back during “normal” business hours. I’ve tried all different hours to no one ever answering!!! Calling tech support is just about impossible. I’ve never found a time when it’s open but never tells you anything about when to call or what time zone except to “call back during normal business hours” whenever that is is a guess. Nada. This is very, very, very poor service. Don’t buy one of these cameras!!!! When it was working, its use was marginally acceptable with many glitches.

The system is generally slow. I thought the new app is easier to check all recordings as both audio and video ones are listed on one screen. It is buggy though - not an improvement from the old app. One, it will sometimes be disconnected from the camera, which usually takes getting out of it before attempting to get in again. Two, sometimes, the camera is not accessible at all. I’d have to unplug and replug the camera for it to reset. This can be a major frustration for the ones that are many miles away and was hoping this system would provide a way to monitor, say, their senior parents. Three, I just realized the serious failure of this system in picking up motion. On two occasions last night, the motion-activated lights that I separately set up went on. However, the system shows no motion in its list of recordings at all. So, users beware - no recorded motion doesn’t mean no motion at all. I consider this a major failure. This can be a major problem for those that use this system for security reasons. By the way, since I still have the old app on my phone, I went and checked it. It failed to pick up the-above-mentioned motions as well. Samsung has to step up on their game to fix these problems.

Attention Samsung - maybe each camera should have its own app. Instead of having one app that supports multiple cams. The app would be the same because t just different name to accommodate each model. Cause this low rating must be coming from other cams and not the one I’m using. I’ve used many cams and this one is superior. I’ve had foscam, Amaryllo, iSmartAlarm,insteon. I’m using the $200 pan & tilt SNH-V6410PN. I have cox cable internet 15mb speeds. I have the cameras in the same room as my router. And I have extenders at my house for WiFi dead spots thus I could move these cams anywhere in the house. These cameras are great and seems so under rated. The price is not high or low considering other manufacturers prices.