Amazon Business: India B2B

Had purchased Cold press juicer of cook well. Instead what has been received is Airfryer. Now the biggest issue is no command or input gives you a complete loop to return the order. Never in last 10 years had this issue. The last date to return is 13th Sept 25 and I am struggling to return for last 3 days

I need some extra improve on this with new user

I do not understand the purpose of this app just because you need gst bill they want you to download and app create account and then keep cancelling your order because you have personal accoount on same name. Then why you aksed us to download and create an account in the first place. Their chat option never works their customer service team always keep you on hold and then say you need to send email and wait for some days we’ll get back. This is how you deal with customer, nice