TATA AIG Insurance App

Extremely frustrating and disappointing experience with this app. I have tried using it multiple times, and the same issue keeps happening. I repeatedly get an “Unable to process” message and cannot complete what I am trying to do. The most frustrating part is the Claims section. When you actually need to raise a claim, the app does not even allow you to properly start the process. I have tried again without success, which leaves the customer stuck with no straightforward way to proceed. I can understand occasional technical problems, but when an essential function repeatedly fails and there is no clear alternative within the app, it becomes completely unacceptable. Customers should not have to keep retrying the same process, wasting their time and getting nowhere. Honestly, the experience is so poor that it starts to feel as though the system is making it unnecessarily difficult for customers to raise a claim. I am not making that statement lightly, I am saying it because of how consistently the process fails when you actually need it. Very poor customer experience. The basic functions should work reliably, especially when they involve something as important as submitting a claim. This needs to be fixed urgently.

I have had a very disappointing experience with the Tata AIG app, especially for a brand as reputable as Tata. My family obtained insurance from Tata AIG last year through Policy Bazaar, which I now consider another questionable company. At the end of the first year of our policy, I applied for the free annual health checkup for both my wife and me, as this was included in our plan. However, Tata AIG could not find a suitable lab in my area, despite several well-known options being available. Eventually, Policy Bazaar decided that I could conduct the tests myself and claim reimbursement for the expenses by submitting the necessary documents. I successfully uploaded all required documents on the Tata AIG app and waited about a week for a response. When I checked the app for updates and found that my claim had not been registered due to one document failing to upload, I re-uploaded that document and registered the claim. However, when I attempted to upload the same document for my wife, the app kept crashing. Furthermore, I received an email from Tata AIG questioning why I did not use the cashless option for the tests. I was confused since Tata AIG was unaware that I had previously been instructed to conduct the tests myself and seek reimbursement. I forwarded them the email they had sent me. Unfortunately, I still cannot upload my wife’s document on the app. It seems that many insurance companies in India behave unethically. I believe it is better to invest money in SIPs or mutual funds and withdraw them in times of emergency instead of paying annual premiums to these companies.

I was having my Health insurance in Bajaj from past 4 years and last year I have Ported in Tata AIG as per the discussion with the Sales person of Tata and I got ported because of the name of Tata group of companies and now in a my life first time I have registered one claim for my Child’s health issue and provided all the required documents on a time to the company and from past 23 days I’m not getting any update on my Claim. When ever I call to Customer support (I made almost 5-6 calls in last 23 days ) I always get the answer that your claim is under process and we will get back to you but I never received any call also haven’t received any mail or update. Today again I called to support team then the executive said we are having technical issue so can’t check and register your compliant. I have applied for the claim first time in my life after paying premiums for the last 5 years and this kind of support and service I’m getting from the well known Tata group. I suggest please think twice before purchasing any policy as we pay our hardworking money to the companies for our life and health security and the organisations are there to improve the new business only instead of providing the good service and to retain the customers. Thanks Tata AIG!