UniFi Access

We use a UniFi system to protect our shop, we have cameras and access control, our whole system is controlled by UniFi software, it is highly customizable and user friendly, you can set it to keep everything locked until the first person with authorization gains access, it has scheduling options, permission options, it can pair cameras with doors and locations. The one thing I wish for that it does not have is the ability to unlock all doors, or a selection of doors on first person entry, but for now “first person entry” only unlocks the door that is accessed.

Customer Update: Per instructions from UniFi tech support, I disabled my iWatch bell and the bell on my iPhone rings now. Thank you tech support. Original Comment: There are two issues with this unit. 1. The bell kit does not come for surface mounting electrical box. You have to cut into your masonry wall or your siding when you surface mount it. I bought a standard bulky electrical box from Home Depot and cut a circle on the face plate in order to make it work. 2. UniFi Access app will works intermittently. Sometimes you receive no notifications when someone rings the bell. When you do receive it, it is text notification. I have rarely received audio notification on my phone. As a result, our gusts and deliveries leave when they are ignored. I have contacted the tech support which is one the worse in the industry. They take your phone number online to call you back but they never do. Instead, they email you with questions about the issue even though you have clearly explained it in your initial emails. After you explained again, they email you back with more questions, some of which you have already answered in your previous emails. I am planing to return my devices if I do not get a solution soon.

This app has a tremendous amount of features out the gate, and the issues it has are being quickly resolved. It was silly that the notifications didn’t make a sound when someone presses the doorbell, now it at least makes a single chime; however, it REALLY needs to make a longer sounds like Ring Doorbell. Other than the aforementioned doorbell issues, this app has everything you need. Oh, you can’t leave it running in the background too long, or it stops working and you have to force quit it. Now that I think about it, this is kinda a big deal. Making me really consider taking this four-star review down to three-star, but I’m hopeful Ubiquity will remedy the situation soon.