RedPocket

I’ve had red pocket for two years, I’ve been using Wi-Fi calling throughout Europe with no problems until last month, it suddenly stopped working. I called around 10 times to red pocket, they reset the Wi-Fi, so they say. Nothing worked, now they’re saying Wi-Fi calling is only for the United States, it will not work outside of the United States., nobody seems to know why it’s not working, somebody changed something, since they have a global roaming plan, I think they want you to use the roaming instead of Wi-Fi calling, they don’t know what they’re doing, if they just asked for more money, I would give it to them, but treating customers like that is really not very smart, right now I’m looking for another company. They all eventually bite the hand that feeds them.

It seems like businesses do not cater to the customers anymore, but my experience with Red Pocket has been absolutely top-notch! My service plan ran out the day before a very important phone interview for a job that I desperately need. I did not have the money to turn my service back on until three days after my service got shut off. I got on with the chat care of Red Pocket, and although it took them a while, they got my service turned back on for two more days so that I could take my phone call. I was absolutely shocked. I was 99% sure they were going to come back and tell me there was nothing they could do because it seems like that’s the norm these days. Nobody wants to help the small guy! Well, the small gal in this situation! But Red Pocket came through and hopefully they will be an integral part of me obtaining a new job! I just cannot thank them enough! Victoria was my customer care person so a huge shout out to Victoria! Thank you, Red Pocket! Thank you for caring! Jennie O.

My experience with Red Pocket has been great. I assume it’s because I understand how and why the 3G shut off works lol most of the reviews are people complaining about things they had more than enough time to prepare for. SERVICE - The service itself has been great. No dropped calls, clear calling with no echo or cracking, visual VM, Wi-Fi calling and plenty of data. My favorite part is the Hotspot that piggie backs off the 100GB data I get with the unlimited plan. They are one of the best MVNO’s in my opinion. Just know they use AT&T network so 3G is a no go. Have the proper phone the network supports 😉 THE APP - Basic and simple to use. Nothing special. Would be nice if they had a section that shows you how much you’ve used, even on the unlimited plan. All in all, I’d recommend Red Pocket Mobile to my friends and family.