Metrofun® - Making Bikes Fun.

App won’t let you stop paying. I called the customer service and they told me where to leave the bike and I went there and still couldent pause the payment. Took an hour of talking to customer service on the phone and threatening to go to the police for them to end my rental.

The bikes are always in pristine condition, making for a smooth and enjoyable ride every time. The practicality of the service is unmatched, with convenient pick-up and drop-off locations all around the city It's a vast improvement from the old company, Tel-O-Fun, with better technology and easier payment options. And the customer service is top-notch, with friendly and knowledgeable staff always ready to help with issues. Overall, I think the company now has dramatically improved since the old “tel-o-fun” team left, and a bright future is ahead!

Between my girlfriend and I, we tried using an American passport, an Israeli passport, an Israeli ID, and a local phone number. Nothing worked. The app consistently scanned 100% of the ID and then returned an error. I contacted customer support and have not heard back yet. The bikes are un-rentable. Judging by this app’s reviews and the reviews of its partner app in Jerusalem this is a problem that’s been around for some time without any change. I guess no one is using these bikes anywhere? What’s the point? Is it a con?