Bilt Rewards

I’m leaving my previous review below because people deserve to see that you had a security breach. But now I’m complaining about the fact that the pay feature is no longer there. I need to pay my rent. I do not wait for auto withdrawal. The button is now not there anymore. And I don’t see my points. It looks as if built erased all of my points. My apartment management , forced all renters to use the BILT app to make our payments. Making my payment through my Apartment Website before BILT was perfectly fine and nothing happened to my information or my payments. Within two months of being forced to use this BILT app, BILT sent out a notification, and so did my apartment office, stating that there was a security breach with the company BILT. This is absolutely ridiculous, when considering the fact that both the apartment management and BILT itself touted itself on its protective measures of our security and within two months, all of us were compromised and we were forced into the situation. On top of that, if I make a payment to my rent before the auto pay withdraws then I still get a text message and an email stating that there was a problem processing my payments. Yes, of course there’s a problem processing my payment because you are not allowed to take my rent money twice within one month. Fix your app! Fix your company! I would give no stars instead of one if I could.

A company maintain customer loyalty by living up to its promise. Bilt changes like having 3 cards, how earning and paying the rent for example was lately explained to customers and felt like a trap. That was going to have changes and no longer use Wells Fargo was anticipated. But the changes were not explained until last minute. The Blue card, it is not a ¼ of what we had. The fact that now the debt is automatically done from our bank account next day to avoid a fee is really not friendly. I a 5 days grace period would be a minimum offered. Any how, it is always unclear on how to earn full points on a rental pay if you want just find that info. Not friendly at all. Not easy. I can’t say right now what I need to do to earn full points next rent pay in March. Yes, I ready when I changed. But was so long the process that I am still lost and shouldn’t take more than a minute to find that info. I looked for 20 min and couldn’t find. Not even searching. It is disappointing. When I am back from my deployment I will likely look alternative on pay my rent. Perhaps going back to debt my own bank account. Let’s see.

BILT has totally changed the game for renters! As soon as I heard about getting points for paying rent that can be used towards travel, i had to jump in. It was a no brainer! The app makes it very easy to sign up for the BILT rewards credit card. Once you receive your card, the process/instructions to setup the rent payment is very easy and all the info is right in the app. Points are updated as transactions are posted which is great compared to other companies where you don’t see your points for months! The app has cool blog posts on travel ideas and BILT as a company just makes it a fun experience being using the card. Few feedback points for the app. I wish it would sync more with the Wells Fargo features directly in the BILT app. To see statements, set up payment for the card, view billing cycles, instant transaction notifications, card settings, etc. all need to be done via the Wells Fargo account. I know WF is their payment processor but some better integration with the BILT app for these features would be nice. Setting up the Wells Fargo end of the card required some work and isn’t as straightforward but hoping this improves over time. Overall love the BILT card, love their support, and love the insta challenges they have to keep it fun and interesting. Getting points for rent is great! Thanks BILT!