voilà.id

poor experience with voila. I ordered Ferragamo shoes size 8 via app. Apparently the shoe width sold in voila is not the standard width (B), the shoes delivered are with wide fit width (C) so the sizing is off. The shoe width information is not shown anywhere in the app, leading to misinformed purchase. Cust service admitted he has not been trained & no idea regarding shoes width. Tried to exchange with a size lower but the product is unavailable. Instead of consulting, Cust service insisted for me to buy another product within 3x24 hr. Still waiting for a resolution.. Definitely not a luxury shopping experience i expected. Dear voila, please make sure you display all necessary information on the product and your cust service understand the product details.

Tampilan dan experience baru app jauh lebih baik dr sebelumnya, terutama informasi kesediaan barang di store juga sangat membantu. Semakin banyak hot items yang tersedia dengan promo yang menarikk tiap bulannya. Navigasi untuk melakukan pembayaran juga lengkap terinformasikan dengan baik melalui email ataupun order history. Good job 👍🏻

One of the apps that help to find anykind of luxury products. The items was very up to date, you can check the stock in their store as well. You can explore the product, shop and they deliver to your place very easy and seamless. The apps also have a great user experience, easy to navigate and the information and steps are clear.