ZERO&

The app is very seamless and quick. No nonsense lagging like many other companies. The app has photos and great descriptions and also lets you know when the menu changes, again, something that other companies don’t always do efficiently. The app is quick and to the point and also lets you know the realtime queue of customers and approximate wait time. They also message you when your order is ready. 5/5 experience every time, thank you SF zero!

For the most part, it’s easy to use. You pick your drink, choose your options, and pay. But there are glitches. One, even though it will take your order when the app shows the store is open, it actually will refund you if you place an order within 30mins of the store opening. I placed an order at 11:10am since the store was open. But I was automatically refunded because their stores actually don’t accept online ordering until after 11:30 am EVEN THOUGH the app allows it. So I lost my 10% coupon. And adding a coupon has to be done on a different tab. You have to redeem first and then go back to the payment tab and add the coupon.

It’s a bit overwhelming at first, but one you add your card info, it’s easy to place an order. There is a long line in front of me, I pulled out my phone and placed an order while standing in line. When I finally got to the front, my drink was done!! Love using this app. PLUS, the Coupons are great.