Bitcoin Depot

Well I haven’t ever had an issue with these guys. But I deposited $400 at an atm at a Circle K (one I have used and had no issues with, mind you) and here I am almost 2 full days later with no kind of help from support. No blockchain pending no transaction in my ‘order history’ on the app. I have spoken to support upwards of 5 times for an explanation and was told every time in the end that their engineers/tech guys/whatever they wanted to spin it as were ‘working on it’.. On top of that I know for a fact I am being lied to because one of the support agents told me it is a comparability error, another one told me it was a network error, another one told me it was the FIRST TIME IN THEIR HISTORY AS A COMPANY that this problem has occurred…. And every single time I was led to the same conclusion, they could tell me nothing. So I am waiting here now for the money. Until then, 0 stars is my rating. The absolute cloak and dagger scheme they try and front out on the phone is disgusting. Do better for your customers.

I’m a pretty new resident in the community where I am now, and found myself needing to buy some bitcoin yesterday. I looked around, searching the usual ways for finding a bitcoin ATM or retailer/dealer. It seemed Bitcoin Depot kiosks were going to be the most convenient way to go. So I got my cash in this case $190 worth, and got to the closest kiosk. Went through the process of setting up a profile which was very painless and got to the stage of feeding my money into the machine. So $20 after $20 would disappear into the machine and then finally a $10 bill to complete the $190. And so I stand there and I wait for confirmation of a purchase of I was thinking close to $190 worth of bitcoin. And I waited. Finally decided to leave the kiosk as the transaction still was processing and then some 10 minutes later I received a notification that there is $136 in my wallet on the Bitcoin Depot app. It turned out that was $136 in bitcoin and some $60 that I had fed into the machine was consumed as fees to buy the coin that I did receive. That’s absurd. $60 worth of fees. I expected some fees, but not to be ripped off by nearly a third of the amount that I fed into the machine. Whatever you do, never use one of their kiosks to buy bitcoin.

I really enjoy your app but there’s one thing that I’m not happy about. The map on the main page. It should be in a side space. Not the main page. Now I have trouble looking for what I need to find. The page where I sent the bitcoin and when it’s received. I really think you need to rearrange this app so it’s not so confusing.