App Profile: Swensons Drive-In

Theclemsonkid

Rating: 3/5

The one thing that keeps me from ordering more often, is that the app requires EVERY TIME that you input: NAME/CARD NUMBER/EXPIRATION DATE/CCV NUMBER/ZIP CODE/AMOUNT/TIP aaaaaaaand then it takes you to ANOTHER screen where you have to input your FULL NAME/PHONE NUMBER/EMAIL ADDRESS… This is 2022 guys. You need to be able to not just save all that info, but you should be able to save previous orders, and favorites. The idea is to drive sales, and your current setup will just keep people from ordering on the go. It needs to be as few buttons as possible, and quick. This is long and cumbersome! I know it’s your first go at this, but you HAVE to change this to survive!

MusicalDragon350

Rating: 3/5

For the most part, I like this app a lot. What I don’t like is that you can’t adjust your order in the app, you HAVE to call the restaurant. I tried calling them 3 times because I wanted to change the pickup time but they didn’t answer 👎🏻

Nia...:)

Rating: 1/5

I am very very very disappointed with this app and swensons right now as a whole. I just ordered $22 worth of food and the app said there was an error. After it became an error it charged my card but my food was never placed or ordered. I proceeded to call and be told that i have to wait 5-7 business days to get that money back?!? That’s my dinner for tonight, I am so highly upset and so so so disappointed with how this issue has so far been addressed. I don’t make that much money and of course the one night I decide I treat myself I lose all my money. I cant wait all week for my money. God knows business days only include mon-fri. i’m gonna be pretty hungry for the rest of the night. Never getting swensons again.