App Profile: CallTrackingMetrics Agent App

reddlens

Rating: 2/5

4+ years in business 10+ version updates Mobile app: completely useless. Forced logouts multiple times a day @ random Deleting of login information on mobile Delayed calls showing up in groupings of 10-20 out of nowhere Missed calls Routing issues If you’re a call center taking 500+ calls a day wirh 30+ employees working strictly from a Desktop and headset, you’ll likely never suffer from the poor detail quality in the nooks and crannies of this software. If you’re a small outfit that requires tjay everything actually perform as promised/optimally, run in the opposite direction for software wirh a track record of consistency and quality performance. Not requiring a contract isn’t a bonus here, it’s to save them time and money bc they don’t trust the product they’re putting out and don’t know how to make it better. Next review is 1 star and a switch to a competitor that knows what they’re doing.

Cashgora

Rating: 1/5

CTM is great on desktop and allows you do to just about anything you need. However, when I’m not at my computer I'm unable to see what source the incoming calls are coming from. This happens to me quite often as I run a business and do not have time to be at my computer all day. I often need to report to my partners what campaign certain calls are coming from and this app makes that impossible to do on the go. It seems like it would be a pretty obvious function to include as it’s one of the most important parts of the service as a whole. Very disappointing because that was the only reason I downloaded the app in the first place.

mrskylight

Rating: 3/5

Keyboard pops up when not needed and covers important buttons. No way to get rid of keyboard. Really bad look for a paid app….