Talkroute

"I have been using Talkroute for my small business, Victory Driving Academy in Daytona, Florida, and I am beyond impressed with their services. From day one, Talkroute has provided me with a reliable business phone number at a very reasonable price. The app is user-friendly and has all the features I need to effectively manage my business calls. I highly recommend Talkroute to any small business owner looking for a professional phone solution. Thank you, Talkroute, for helping me grow my business!"

Let me tell you the story of a “prepaid” service that will take your money and not give back after confirming there was “duplicate” account ,and having worked as a help desk I know there is always somebody above tier 1. I have canceled the service because the company we owned was purchased by a new entity so we “canceled” this service, however we never knew there was a duplicate account so our credit card kept getting charged naturally we called and indeed there was a duplicate so a ticket was created to request a full refund to us for that one unused account, but not even a follow up call to give us the news that we have lost our money , no email, nothing at all , so 2 weeks later we call back and the tier 1 agent indicated the refund was declined and he went to tell us there’s no way to see if the unused account was ever utilize for anything (big eyebrows). I guess what really got us was the lack of customer service by not letting us know or a follow up, the tier 1 agent also indicated there is nobody else above him to talk…. So we just hung up the phone and spoke with another person, so she went ahead and escalated the ticket. With technology nowadays, how is it possible to not able to see your OWN products from the back end to verify usage? SO it seems this company is the type, whenever there’s a problem they simply ignore any attempt to correct issues, as of today my ticket is escalated and hoping to get it resolved. As a business , from a business perspective, customer service just isn’t there. If you want a “prepaid” phone service with NO support when issues occur, try this company. Or you can save yourself a headache and choose another company. ZERO stars.

After being frustrated with call quality of VOIP based solutions, and terrible software, I found Talkroute. They use telephone network for incoming and outgoing calls so call quality and phone compatibility can't be beat. App is fast and well designed and now includes in app texting... even on toll free numbers. Oh and did I mention unlimited minutes? I couldn't be a happier customer!