App Profile: Tide Laundromat

Cabshe

Rating: 3/5

The app doesn’t let you check the status or balance unless it’s under their Wi-Fi which defeats the purpose. Also not sure why the minimum is 10 dollars to upload from your card when machine can be less than that.

BlackWonderWoman

Rating: 1/5

I expected more from Procter and Gamble. Tide is a brand of P&G. I downloaded the Tide Laundromat app from the App Store. Not only does the app force you to use the laundromat’s UNSECURED WiFi, there is also NO OPTION IN THE APP TO PERMANENTLY DEACTIVATE OR DELETE YOUR ACCOUNT. There is NO information online about how to delete the Tide Laundromat app. When I searched for info the only info I was able to find was how to delete the Tide Cleaners app. Not helpful. It’s 2022 and you’d think that app developers/companies would allow consumers to deactivate their account within the app. At the very least there should be information online about how to permanently delete the app or whom to contact for information. Does P&G make it SO DIFFICULT AND TIME CONSUMING SO THAT CONSUMERS WILL JUST GIVE UP AND KEEP THE APP?!?! Who has time to email and then follow up with a phone call to P&G to make sure their request is handled quickly and correctly? I sent an email to Tide Cleaners because there was no one else to contact. If I do t hear from them within 48 hours, my next email will be to the BBB to file a complaint. IT’S ABSOLUTELY RIDICULOUS!

Dingusmcdinguspingus

Rating: 4/5

My only gripe is that you have to be connected to the laundromat’s wifi in order to check the status of washers/dryer use and time left. I don’t want to be stuck at the laundromat when I could be running other errands. While I realize the laundromat isn’t responsible for theft if I leave, I trust the attendants enough to go do other things. The convenience of every thing from different sizes, speed, delicates, and gentle detergents is a major plus though. If cellular data and wifi outside of the laundromat becomes of use, then it will get a 5 star review from me, but until then it’s only 4 stars.