Wagetap: Instant Cash Advance

I recently signed up and wasn’t eligible straight away. It said it would contact when I become eligible which was fine. This morning I received an that said “we miss you” in the title and then in the body of the email it said “we wanted to check in with you and let you know that you’re eligible to cash out today” I logged into my account and it still said I wasn’t eligible. Contacted their “customer service”. Spoke with Eia who said I wasn’t eligible and I would be contacted when I was. I sent Eia the email I recieved saying I was eligible. Eia did not acknowledge this and just kept saying I’m not eligible and will be contacted when I am. This person obviously had no idea what they were doing and just kept sending the same canned response over and over. Absolutely pathetic customer service. To say I will be contacted when I’m eligible and then when I do get contacted to advise that I’m eligible they just keep saying the same thing.

I never do reviews but I felt the need to on this one. This app was brilliant to use and never had any faults for about 6 months until I changed my online banking password. From that day every time I logged in the app required me to apply my banking password as it had lost access to due to the change. However every time I did this it would say you have entered your password wrong you only have 1 more attempt then when you do this it locks you out and also your online bank thinks someone is trying to gain access to your online banking and requires you to change your password, which is a pain. The customer service is so bad that it takes about a day or 2 for someone to get hold of you via email and pretty much have nothing for ya to help accept say we’ve forwarded to are technician team and that’s it… 2 months later still nothing and still same message.

This app has helped me in financial situations and has been able to delay repayment, split repayment and I was able to contact them and they answered same day within 24hours (actually replied within 3 hours of contacting). I was able to split delay my repayments even further by contacting them because of financial hardship! They’ve been very accommodating, I would recommend to anyone needing amounts of money (depending on how much you earn) in anytime, sends to your bank instantly and when you’ve repaid enough times the amount increases even if you delay or split repayments! I’ve never missed a repayment, however, needing more time they allowed.