HMBradley: Save, Spend, Borrow

Had an account in 2020, things were great, highest yield Savings Rate-offered 3% back then. Loved it, until I didn’t. Things changed in 2021 when they forced me into getting their Credit card and making purchases each month in order to keep the high yield savings rate. Oh but you have to wait until they offer you the Credit Card, can’t just apply for it. Oh but you had to have a certain amount direct deposited-which was my whole paycheck basically. They aren’t in the Zelle network so why would I make this my primary bank? I also didn’t like the fact that you only have a Checking account, no savings account. I want to save money in a savings account, I don’t want my spending money in the same account as my savings—what’s the point of a high yield rate-I’m supposed to be saving right?? I left them took my money to Sofi and haven’t looked back.

Want a company that has no phone number to call? A company that locks you out of your account for simply deploying overseas? A company that won’t turn off/or edit your 2-factor authentication when you switch phone numbers? You found it! It has been a month since my deployment started and I have no way of accessing my account, I have been emailing them back and forth and still nothing. What a waste of time! Better invest your money in I Bonds. They are almost at 10%. Update, they finally fixed the issue, and I can finally access my account. Give an additional 2 stars.

Literally the worst customer service. I have had this account for over a year and was closed out by them a few weeks ago, for no reason what so ever. I tried to reach out to get my email/last name changed and they blocked/closed my account and market it as fraud. I reached out numerous times to customer service and nothing. First it was over chat, I kept getting some rude guy named Marcus. He was no help at all and kept blocking/closing up my chats. When asked for a supervisor, he ended the chat. When asked for a phone number for customer service, he refused. So when I finally was able to get a phone number, the girl who claimed to be a “Customer service manager”, was completely rude and not customer service friendly at all. She didn’t do anything to fix my issue and pretty much just gave me the runaround of whatever script she was reading. I need actual help! I need answers!! Also, when asked about their company’s policy of closing people’s account for no given reason, her answer (The Customer Service Manager), “yeah pretty much”, all nonchalant as if it was just a normal thing to closing peoples account out without contacting or any reason given at all. That’s so professional! This won’t be the last you guys hear from me.