App Profile: PENN Play

Android / Games / Puzzles
PENN Play
Installs:
Rating:
4.66
Total Reviews:
70.59k
Top Countries:
US, CA
< $5k
/mo
40k
/mo
Reviews: What People Think About PENN Play
Depends On You
Rating: 1/5
I tried to do a promotion that if you add penn play to your wallet you receive something I tried numerous times and it’s available in my state I chatted and the rudeness of their typing made me feel like it was my fault and I was told to drive to the cage to fix their fault and I was not eligible for anything courtesy when the other websites that are affiliated with this website did give me courtesy and respect so I would like to thank ESPN and staff send someone to Penn Play and train them on Custer service. From Disappointed unsatisfied first time customer…
cmsweet
Rating: 4/5
Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace. The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had.
Additionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email. Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window. Despite many attempts to contact support, I have received no response on this issue either.
A big part of me using PENN for gambling was the rewards system they offered. Since this rewards system doesn’t seem to work as intended at the moment, and with the frankly concerning lack of support they offer I no longer feel comfortable using PENN.
Hyphema31
Rating: 1/5
Do not expect to receive assistance of any kind for any type of issue you may have with this app or its promotions. I have been trying to get a resolution for months with either no response at all or the times I have gotten an email back it was very clear the rep did not take the time to read my issue to be able to address it correctly. It was a pre populated response that did nothing to correct my problem. I created a Penn Wallet and stored my credit card information in the wallet. I have yet to receive the $25 the promotional offer states I will receive for completing those steps. When you connect to a game with your Penn Wallet you are supposed to receive an additional $15. I assure you if I haven’t received the $25 for creating the wallet account I surely am not going to trust to actually use the account and allow them to take money from me when they still haven’t given what they claim they will give. You would think this would be a cut and dry complaint/resolution. Either they are shady or they just don’t care enough to address issues that their customers bring to them. Either way it isn’t a good look for them.
About PENN Play
It's easy to find your everyday fun with the PENN Play app. Check your latest offers and rewards, track your tier points and PENN Cash and get the scoop on exclusive promotions—all in one place.
Use the app everywhere you have fun with PENN Play, including Hollywood Casino, Ameristar, L’Auberge, Argosy, Boomtown, Cactus Petes, Greektown, Margaritaville, M Resort, Plainridge Park and River City and 1st Jackpot. Get directions and make a dining reservation before you visit and leave your cash and cards at home with PENN Wallet (available at select locations).
Use the app everywhere you have fun with PENN Play, including Hollywood Casino, Ameristar, L’Auberge, Argosy, Boomtown, Cactus Petes, Greektown, Margaritaville, M Resort, Plainridge Park and River City and 1st Jackpot. Get directions and make a dining reservation before you visit and leave your cash and cards at home with PENN Wallet (available at select locations).
File size: 161008640
Launched countries: US
Minimum OS version: 15.0
Release Date: 1651561200000
Published by Penn Entertainment Inc.
Website url:
Publisher country: US