App Profile: MyNYCERS

Transit forever

Rating: 2/5

Having tried numerous times on website to update check deposit to new account and never completed, I called NYCERS to find out Google Chrome is best but I don’t have it or want it. They recommended mobile app so I downloaded it and after several attempts to log in, and getting error messages, finally was able to get on. After submitting check info, kept getting error messages to call NYCERS by phone. Tried again few more times before finally getting submitted. Talk about hassles…definitely needs improvement and bugs eliminated.

quejav

Rating: 2/5

Please send us an email every time there’s an update. , it drives me crazy to log in and making me think I forgot my password when I did not , but it’s because there’s another upgrade or another app to download. Thanks.

teamjenk

Rating: 1/5

Needed to download my w-2 form and went on the website, after numerous attempts to log in, it says to reset password, it’s says we will send you a new pass word which never comes, at that point I try calling which is another disaster with a 2 hour wait, my advise to NYSERS is if you don’t have enough staff to handle the calls (🤔) then fix your online services so we won’t have to call