Deliver Addis

I had a highly disappointing experience today. After ordering and paying via the app (and sending the voucher as requested), I received two confirmations that my order was being prepared. Shortly after, I received a call claiming my location was 9+ km away, despite the app clearly stating it was only 6.1 km. The team then pressured me to pay the driver extra cash—an unspecified amount—outside of the app’s payment system. When I refused and asked for a refund, I was told it was impossible because "finance officials aren't available on a Saturday." To make matters worse, I was promised a manager's callback that never happened. Holding a customer's money hostage while refusing service due to their own app’s technical discrepancies feels incredibly dodgy. Proceed with caution.

I have been using deliver Addis for 2 years now and they were fine before but these days not so much. If you order from a certain restaurant and you have already paid and the restaurant for some reason doesn’t have what you ordered, then best believe deliver Addis is not giving you back your money. I even called them back and they took my bank account number and said it would be refunded but nothing, and that’s very unprofessional. There are other options in the city like ZMall that offer a professional food delivery service and a much greater option of different restaurants as well.

Decent selection and drivers generally can find your location. Negatives include points system not always working and lack of late night options (nothing after 21:00).