Benepass

Benepass was fine for non HSA FSA benefits and reimbursements, ex gym, rewards. However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies. 3rd time, again Benepass is denying otc items instead of actually reviewing the receipt.

I've been a long time Benepass user and it's been amazing! I love having the freedom of deciding how to use the money my company gives me for various reasons (wfh setup, internet/phone bill, and the occasional food allowance). Also, being able to spend money from all my account using one card is SO nice.

I have been using this for 2 years and have not had any issues. In fact it works wonderfully. Beginning of each month, I can see the credit allowance and I’m able to use it on quite an array of vendors such as pet food apps, pet care apps, travel, massages. I have quite enjoyed my Benepass