App Profile: MyNavia App

Android / Games / Puzzles
MyNavia App
Installs:
Rating:
1.59
Total Reviews:
273
Top Countries:
US
< $5k
/mo
< 5k
/mo
Reviews: What People Think About MyNavia App
lil_gypsy
Rating: 2/5
When I try to submit a claim, the Next buttons disappear when I fill out the required fields, which makes this a useless app.
Also, related but not, when I try to reset my password on the website (because that’s the only other way I can submit for expenses) it tells me that my information cannot be found. When I clearly have the same information logged in on the app and the card with my information in my hand.
And then when I find a workaround with the disappearing next button (which includes filling everything out and then clicking on all of the other non-typing fields) I’m not able to continue because it’s “before my coverage date” despite being six whole months into the coverage stated in the app’s account information.
matt9400
Rating: 2/5
Embarrassingly unpolished app for a large company. Weird display issues on login screen with text appearing on top of other text. “Login expired” message that has to be cleared *after* i reauthenticate. Just had some weird errors on the submit a claim page where I tried to select “claim type” and it popped up an error “please select a claim type.” Gee thanks I didn’t know. Will be lobbying my employer to move to an FSA provider that takes technology seriously.
Punksailor
Rating: 1/5
I got an email requesting substantiation. I logged in with last year’s app and learned I needed to install a new version. Fine, installed. Then it wouldn’t let me log in. I logged in online and changed my password, then logged into the app. The “outstanding swipes” described in the email does not exist in the $&#%! app. Logged back in to the website and found the buried link. It self-substantiated and they don’t need documentation after all. It’s a charge from a clinic I’ve been to many times and this one randomly generated a pointless email. I WISH MY EMPLOYER WOULD PICK A DIFFERENT COMPANY FOR THIS “BENEFIT”. I really dislike dealing with Navia; they over complicate everything with the need for an employer ID, customer service reps that aren’t provided with adequate training, and random emails of useless goose chases.
About MyNavia App
Whether you're at the doctor's office or on vacation, the MyNavia App allows you to manage and access your benefits right from your smartphone! The MyNavia App is a free-to-download and free-to-use tool for any Navia participant with an active Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Health Savings Account (HSA), or GoNavia commuter plan.
With the MyNavia App you can:
- Submit claims
- Request additional/replacement debit cards
- Verify debit card transactions
- Check your balance and account history
- Update direct deposit for claims reimbursement
- Access Health Savings Account (HSA) details
- Manage GoNavia commuter orders
(Note: This app is only accessible by participants of Navia Benefit Solutions)
With the MyNavia App you can:
- Submit claims
- Request additional/replacement debit cards
- Verify debit card transactions
- Check your balance and account history
- Update direct deposit for claims reimbursement
- Access Health Savings Account (HSA) details
- Manage GoNavia commuter orders
(Note: This app is only accessible by participants of Navia Benefit Solutions)
File size: 24915968
Launched countries: US
Minimum OS version: 11.0
Release Date: 1542467761000
Published by Navia Benefit Solutions, Inc.
Website url: http://www.naviabenefits.com/
Publisher country: