App Profile: MyNavia App

lil_gypsy

Rating: 2/5

When I try to submit a claim, the Next buttons disappear when I fill out the required fields, which makes this a useless app. Also, related but not, when I try to reset my password on the website (because that’s the only other way I can submit for expenses) it tells me that my information cannot be found. When I clearly have the same information logged in on the app and the card with my information in my hand. And then when I find a workaround with the disappearing next button (which includes filling everything out and then clicking on all of the other non-typing fields) I’m not able to continue because it’s “before my coverage date” despite being six whole months into the coverage stated in the app’s account information.

matt9400

Rating: 2/5

Embarrassingly unpolished app for a large company. Weird display issues on login screen with text appearing on top of other text. “Login expired” message that has to be cleared *after* i reauthenticate. Just had some weird errors on the submit a claim page where I tried to select “claim type” and it popped up an error “please select a claim type.” Gee thanks I didn’t know. Will be lobbying my employer to move to an FSA provider that takes technology seriously.

Punksailor

Rating: 1/5

I got an email requesting substantiation. I logged in with last year’s app and learned I needed to install a new version. Fine, installed. Then it wouldn’t let me log in. I logged in online and changed my password, then logged into the app. The “outstanding swipes” described in the email does not exist in the $&#%! app. Logged back in to the website and found the buried link. It self-substantiated and they don’t need documentation after all. It’s a charge from a clinic I’ve been to many times and this one randomly generated a pointless email. I WISH MY EMPLOYER WOULD PICK A DIFFERENT COMPANY FOR THIS “BENEFIT”. I really dislike dealing with Navia; they over complicate everything with the need for an employer ID, customer service reps that aren’t provided with adequate training, and random emails of useless goose chases.