The Cleaning Authority

I’ve been using TCA for housecleaning for a few years now. At some point earlier this year, the app stopped giving me notifications that the cleaners were on their way. I’ve done all the standard troubleshooting steps (restarting phone, logging out of the app and back in, resetting notification settings, deleting and reinstalling app, updating to current OS update), and none of it has changed a thing. Since my cleaning is on a two-week rotation, it’s taken me a few months to try and test the possibilities. The “App Support” link in the listing just goes to TCA’s website, which has no apparent link for app support, so I’m forced to put my issue into a review in the hopes that they’ll see it and do something about it. I haven’t taken it down to one star only because I can still get the ETA range from the app (though I’ll reiterate another reviewer’s comments about 8 am being way too late to release the ETA, especially since my regular cleaning team told me that they get their daily schedule much earlier than that). So TCA, please fix this issue!

The app works well. I primarily use it to know when the cleaners may come as I work from home and need to plan where I’ll take any meetings. Right now, the app will not reveal the time window until after 8am. PLEASE for the sake of all of us reveal the time window earlier, or the night before. I understand it may change but having a sense if they are coming at 9am (me being the first house) or 11am (me being the third or fourth house) drastically changes how my day goes planning for them.

I give a 3 because their phone customer service is timely. But if I were to base it solely on quality of cleaning and reliability, I’d give it a 2. They have a perfect business model on paper but the reality of their service falls short. Surfaces are not cleaned to the level they advertise. We always have mold and mildew left in our bathtub grout and caulk as well as the faucet. “Hand-wiped” surfaces are breezed over. Furthermore, they have called 6+ times the day of our assigned cleanings to say that they cannot service us and need to reschedule. We pay $170 twice per month and sometimes the cleaners are at our house for less than 60 minutes if there is a pair of them. The limited time and the resulting lack of high quality cleaning is confirmation that $170 is too expensive. We recently got an email that their prices will be going up in order to uphold their high quality of service. We’ve given them so much grace because we NEED a cleaning service but we cannot rationalize the poor quality anymore and today we are canceling our services with them. My hope for this review is to guide prospective clients elsewhere and/or help the Cleaning Authority realize that their true business model needs to improve.