muvi Cinemas

I love muvi theaters but I hate their app! It’s very slow … and sometimes when I’m choosing seats it says that it’s not available, yet when I reopen the app the same seat appears to be available which is strange and annoying since I’ve already chosen another seat. The tickets cannot be saved to the wallet in my iPhone. Fix it please.

I have always been a Muvi fan ever since it opened its doors. I rooted for it since day one, gave good ratings, spoke very well about it to friends and family… I never stepped foot inside Vox or AMC. That is how loyal I am. I booked 3 tickets to go watch a movie tonight. I paid SR 210 for this film, and though I got checked in, I was not let in and therefore had to leave the movie theatre. I understand the employee was following the rules, but the way in which he dealt with the situation was unprofessional. He did not try to make amends with a fellow customer and that is why I am solely upset. The employee did not look for a proper way to deal with the situation. Because of this, I only wish if there were more courtesy extended towards customers like myself who come all the way to watch a film in a movie theatre they truly admire. Since I did not receive this type of validation today, I have decided I will not be coming back to MUVI theatres.

The waiting line is extremely slow in most of your branches, when compared with others