Abound: Send Money to India

Extremely Frustrating Experience Due to Delays & Lack of Transparency I had a very disappointing experience using Abound for a money transfer. I initiated the transfer on March 31, and the app indicated that the funds would be delivered by April 10. When the money did not arrive by that date, I contacted customer support and was given a revised timeline of April 15. When that date also passed, I was then told the transfer would be completed by April 21. The most frustrating part is that throughout these multiple follow‑ups, at no point was I informed that KYC was required to complete the transfer. Only on April 21—after nearly three weeks of waiting and repeated delays—was I finally told that the transfer was on hold due to missing KYC. This information should have been communicated clearly at the start or during my earlier conversations with support. The constant shifting of delivery dates, combined with incomplete and delayed information, caused unnecessary stress and inconvenience. Customer support felt reactive rather than proactive, and I had to repeatedly chase them for basic clarity. If KYC is mandatory, it should be made obvious upfront, not disclosed weeks later after funds are already stuck. Overall, this experience shows a lack of transparency and poor communication. I would strongly caution others before using this app for time‑sensitive or important transfers unless these issues are addressed.

This is surely the worst UX for a financial services app. It’s absolutely user unintuitive and full of bugs. The otp doesn’t work frequently and I have to keep requesting it multiple times which results in getting locked out as the otp requests reach the maximum limit. I’ve lost out on some really good rates due to this issue. I don’t understand why I need to even request an otp to just see the rate for the day. This doesn’t make sense if there’s a limit on the no of otp requests. Additionally I never get any alerts on the cash back offers for remittances. The Abound support team has no clue on the tech issues. They just give me the same scripted response to wait for 24 hours. It’s a joke to ask me to wait when forex rates keep changing. So why do I keep enduring this painful app… coz when it works and the rates are good it’s worth it. The moment I find a better app I’m getting off. It takes a real talent to develop such a poor app!!!

Poor app and when needing support it open a bit to answer your questions. When questions asked to the bot, it responds with random info. I receive their email notifications as I have an account with them. I deleted the app and I continued to receive email notifications. I decided to unsubscribe the emails, it showed error ( which didn’t allow me unsubscribe and it is legally required for them to have this option). Next, after the unsubscribe didn’t work, I decided to contact them using their contact us option attached to the email and guess what! It mandatorily required me to re-install the app to contact them. I decided to re-download the app as that’s the was only option I thought. Once I re-installed the app, I decided to access support using their support option attached to their app. Guess what! It opened up a live chat where bot apparently answers to any questions. When typed questions like “unsubscribe emails” it just responds with random information. Tried to ask other questions thinking it would lead me to actual support, but there is no way to receive actual support at all. This app seems more like fraud app where it doesn’t even provide basic in app support. I recommend you to never install this app or create an account with them. This app doesn’t even follow basic legal requirement to allow user to unsubscribe their emails.