eufy Clean (EufyHome)

This is my first robot, vacuum cleaner. I have had it many years, and I have always loved not having to vacuum or sweep every day. Setting it up with easy. Mapping the house was easy. Replacement parts are reasonably priced and easy to change. I have always had problems with losing Wi-Fi and I thought it was because the modem was too far away from the base. We got wi-Fi extenders, and I moved the machine closer to the main modem, but it still happens. It is very annoying because I have to reset the machine every time. The steps are not clear because the buttons that it says to push are the same on my machine. Despite it being off-line, it's still cleans and functions normally even if it's off-line. I just can't adjust the map or set no go zones if it's off-line. The latest thing is my whole house map was lost, now I have to remap the whole house. Sometimes the problem goes away and all of a sudden everything is back to normal. One thing I have noticed with this machine is that it leaves a small scuff mark on each leg of everything it goes around, chairs, tables, sofa legs, so I stuck a piece of felt on the machine all around it to prevent this problem. But it has caused permanent damage on my furniture, which I imagine happens with all machines. I love it so much, but I hate having to reset and re-map the house often.

This latest update took what was a beautiful and serviceable home screen that utilized the entire screen space to show me my vacuum status and main information and turned it into something that uses 1/8 the screen space and is at the top of the screen where I now have to readjust how I hold my phone to tap any of the buttons to control my device. But then they didn't make changes to the full details screen to where those controls are in the same position. So now you have to do this weird hand shuffle to select your device and then hand shuffle back to the bottom of the screen where all the controls are on the detailed screen. It's pointless and unnecessary changes like this that make me enjoy my Eufy devices less and less each day. There was nothing wrong with the beautiful full-screen home page that showed me more info in a much more user-friendly manner and had controls in the same location as the following main page so I don't have to adjust how I'm holding my phone. Is it really that hard to get consumer feedback for these changes prior to making them? Now that you've bothered developing the changes, despite them being worse, you will probably just keep it that way because there would be a "cost" and time to change it back. Why can't you just leave well enough alone, Eufy? Stop making the app experience worse. Stop changing the UX just for the sake of changing the UX. It's already great. All this app needs going forward is just bug fixes. Don't need to change the layout of anything...well now you do, because you need to bring the old home screen back.

Received Robostud for Christmas. The app was easy to set up and I started using it today. Before using, I prepped each room as was recommended. I believe this is why I has no trouble with it getting stuck. It does show some intelligence. Actually it is smarter than some of my in-laws. I watched it clean and thus far I am satisfied. Be aware today is the first use by me and thus far all is well. I will update later if any issues arise. I did call customer twice before I purchased it. I wanted to ask questions and to get recommendations. The first call resulted in me talking with James. He spent about 30 minutes and he gave very good advice. I appreciated his truthfulness. The second call resulted in me talking to Jabraan. He was very helpful as well. Their helpfulness is one reason I chose the Eufy brand. Both customer reps told me to call back if I had further questions. This customer service is unusual and out of the ordinary. The model I chose has boundary strips and thus far works well. The remote control is a nice feature also. I do wonder if the G30 Edge model would have been a better choice as it has navigation. I wish there was some way to try it but the 30 C Max works well with random bounce technology. The Eufy brand has excellent reviews and their customer service is second to none. I would chose them in the future.