App Profile: Parka.is

Kindrean

Rating: 1/5

After using the app for a week during my visit in Iceland, I can tell you a few things definitively: 1. There is no support if you can’t get your credit card or your second credit card or your third credit card to run in the app try Apple Cash or some non-credit card format that’s what worked for me. But no one ever responded to my inquiry, which could’ve been a problem given that most of the places we visit use the app to register and pay for parking. 2. After doing some research on the company, apparently they have multiple ongoing litigation with the Iceland government for more or less bad business practices where they have either intentionally lead folks to think that they are in a parking area or. By putting cameras in a place to scare people into paying instead of getting a bill from the rental car company later. 3. Klasek application is not receiving any care or advancement because they simply don’t have to. They’ve got the contracts and visitors are forced to use it. Bad luck for them and it’s a bad look for Iceland.

ArnarBi

Rating: 1/5

So many annoyances and missed opportunities. Autofill for email and credit card doesn’t work anywhere in the app. The payment part feels extremely dodgy, and the sign up email confirmation went straight to phishing spam. But worst of all, the price for parking was never shown up front. Even when you check out from the parking spot, it just presents the card you saved and says “Pay now” — without a single indication of how much. The price was finally shown _after_ the payment is processed. The transaction fee was also high, or 86 kr on top of a parking cost of 116 kr. I’d highly encourage the developers to try other parking apps and play around with them to see what’s possible here.

Cincytraveller

Rating: 1/5

It is now 2 weeks since I submitted screen shots to Parka from their app showing that I paid for parking (with their own transaction number and the car’s license plate number) and have not heard anything back about an inappropriate parking fine that also triggered an extra charge from a car rental company. The whole point of the app is to pay for parking. This is a clear failure of the app and, so far, of Parka’s customer service.