My IFB

own a washing machine from this brand, and it has stopped working because rats damaged its internal wiring. We have been following up with customer service for over a week, but there has been no resolution. Reaching customer support has been extremely frustrating. The IVR is always busy and keeps redirecting us to WhatsApp or the mobile app, making it nearly impossible to speak with someone or get timely assistance. This has been a very disappointing experience, and we genuinely regret purchasing from IFB. If you’re considering buying any of their products, I would strongly recommend thinking twice and evaluating their after-sales service before making a decision.

Update - October 27, 2025 How difficult is it for the developers of this app to implement the following - 1. Live Activity to show washing status for the Wifi connected variants. 2. Notification when clothes have been washed for the Wifi connected variants Deducting a star, because these are must have features to have. Update - November 28, 2024 With the latest release, it now provides the ability to update your smart washing machine and it works flawlessly! Although I am yet to see notifications for wash cycle complete utilizing live activity API / apple watch notification / simple notification This innovative app empowers you to effortlessly manage and monitor your IFB washing machine. With remote control capabilities, you can select from over a hundred wash programs, tailoring the cycle to your specific laundry needs. Whether you're using Wi-Fi or directly interacting with the machine, the app offers unparalleled convenience. Key Features: * Remote Control: Seamlessly control your washing machine from anywhere, anytime. * Diverse Wash Programs: Choose from a wide range of programs to cater to various fabric types. * Real-time Status Tracking: Monitor the progress of your wash cycles and receive timely updates. Enhancement Suggestions: To further elevate the user experience, we propose the following improvements: * Active Widgets for iOS: Implement interactive widgets on the iOS home screen, providing real-time updates on the washing machine's status, such as the remaining wash time or current cycle. * Push Notifications: Send timely notifications to alert users when a wash cycle is complete, ensuring prompt attention to their laundry. By incorporating these enhancements, the app can deliver an even more seamless and user-friendly experience."

For a simple issue I have already registered 2 complaints within 15-20 days for my fully automatic front load washing machine! The 1st time a technician came after 6 days of lodging the complaint and showed his sales skills selling the cleaner pouch to my parents at home! I don’t know what he did but the issue was resolved for 2days! When I lodged the 2nd complaint there is no response from the service agents till date(it’s been 4days!). But I appreciate how the customer service agents have mastered to say “we are sorry for the inconvenience” but totally frustrated of the results as there is none. I also have a Samsung semi automatic washing machine and have never faced such issue. To all the customers reading this, please choose Samsung over IFB appliances. I have been treated like a valued customer at Samsung despite having a very low cost products. At IFB I am just getting arrogant behaviour despite having bought premium products.