VA Health Chat

This app and service is completely useless. You cannot get a virtual urgent care appointment or speak to a doctor about an issue. You can waste an hour answering very basic health questions while a nurse takes ten minutes to move to the next question. In the end, they’ll just tell you to go to the ER. If you try to schedule an appointment with the medical assistant option, they can only make an appointment with your assigned physician, so get ready to wait a month or two. Complete waste of tax payer dollars and veteran resources. In the end, you’ll need to drive to your local Va primary care to make an appointment for anything that needs to be seen within a week. At least that options only takes five minutes. It honestly blows my mind that one of the largest budgeted govt health organizations is unable to do something as simple and basic as making an appointment with an available physician within a week.

I will admit that it will be challenging for a lot of people who are not tech savvy, but if you have a my healthy vet account and know how to sign into it, this works like a charm. I was able to talk to pharmacy and get them to process what I needed immediately knowing that it’s going to be done instead of waiting for a reply message on secure messaging. You also need to know what VISN your in …im VISN15 —- on the app it shows V15 - in order to connect to the right service people this is information you will need to know. Good luck y’all!

The app isn’t bad at all. Sure it’s not the greatest app to ever be made, but it works. If you’re technologically illiterate, the app may not work for you. It gives you multiple options/ways to sign in. If you can’t figure it out through one of those ways, you should have stayed in the military so your hand could be held the entire time with every thing you do. I’m able to schedule appointments and chat with nurses through the app instead of waiting 15+ mins to talk to someone over the phone. App works as intended and does what it says it does. 4 star rating because they could of spent a little more time on the UI/UX to make sure it reads a little better on the Home Screen.