MDO Carshare

This car share program was recently expanded to the City of Riverside, California — but it doesn’t even work. I’ve sent multiple emails, made several phone calls, and had several friends try to sign up as well. No one has been able to complete the registration process. Every attempt ends with the same message: “An unexpected error occurred. Please contact an administrator.” It’s unclear who is actually managing this program, but it’s clearly broken. The City of Riverside needs to step in. We should bring this to the mayor’s attention — this program is currently a waste of time and resources.

For the last three weeks I’ve been waiting to get one of these mail cars. The app keeps telling me that my identification drivers license is being pending. It’s been pending for three going on four weeks and I still haven’t got approved. What kind of business is this when I called the customer service the phone just rang and rang and rang and then hangs up.

Sometimes the app glitches and sometimes you’re left in a bit of a lurch, but the customer service on this very affordable car rental is excellent. And that’s such a rare thing these days, that I’ll give the app five stars.