App Profile: Wigdealer

Jenn wit 2

Rating: 5/5

I've been purchasing wigs from the WigDealer since Black Friday of 08. Since then, my experiences have been nothing less than elite. Always great customer service! The only issue is how fast things sell out. But that's why the app is available to out you two steps ahead of the Instagram crowd.

Kerriaks

Rating: 1/5

Will never shop here based on the owner’s attitude. I began following the wig dealer page on Instagram, interested in the hair they provided. I sometimes read the comments on hair pages to get a sense of customer feedback. There were numerous complaints about the wigdealer Monday Madness sale, with a lot of people not get notifications on when the sale goes live, causing them to miss out on deals. Instead of acknowledging the issue the owner berates her paying customers by blaming the issue on their phones and not using the app correctly. If MULTIPLE people are complaining the issue must be on YOUR end. In addition some people would have to leave comments or send DMs about their order since they weren’t getting responses via email. The Wigdealer’s responses were unprofessional and just plain mean. I addressed respectfully about proper customer service only for them to block me. Listen it doesn’t matter how skilled/talented you are customer service and respect especially to PAYING customers goes a long way. There are a million and one hair companies that do even better work to choose from. I will never spend a dime on this company and will advise others to do the same.

JazSimone925

Rating: 5/5

I love Wig Dealer! I have purchased from this company on multiple occasions & they have the best quality wigs! Not a fan of the 613 it sheds a lot (as do most 613’s) but all other units I’ve purchase have been excellent! I don’t get my wigs from anywhere else!