TruFit

I used to be at planet fitness, pf, and their app was so user friendly and up to date. Showing you when the gym is full and empty status bars, showing you when you checked in, and you could even keep track of your workout time. Any membership issues you could fix right on the app. TruFit, although I like their equipment better and I would argue that it’s better, their customer service and app lacks severely. People give pf crap but I have to say their service, app, & cleanliness can’t be beat. Hopefully TruFit updates soon but it looks like they don’t even respond to reviews, where is the #ownership

It’s hours include being able to view all the times you checked into the gym when you check into the gym. Should be able to link your other apps with this one like fitbits, apple watches and garmin. Customers like to have an all in one stop shop. Also, gym hours should be coinciding with current upto date upto the minute on here so customers don’t waste their gas going to a gym that is closing in 10 minutes once they arrived. Putting a piece a paper in the entrance door / desk or google maps isn’t suffice. This app is so lost in ancient times. It needs to be worked on and updated with todays times and needs of its customers.

It’s basically something for a barcode; I thought I’d at least get a plastic one to take a picture of, but instead I have to take a screenshot. You have to log in every time you open it to get the barcode. I still have memberships with other gyms (24 hour gyms) and each of them have all information relative to my account appearing or accessible thru the apps. I am shocked that my contract and payment information is NOT visible to me thru the app and I can’t change my payment method myself. I have to physically go into the gym and have someone do it for me, hopefully correctly. The app does NOT show when I’ve been to the gym or when payment has been made. There is nothing to indicate how busy the gym is and what the peak hours are so I can pick a different time to go. There is also NO indicator of what amenities are available at each gym. If I want to pay for the higher tier, which facility has all of the amenities? Better asked would be, what amenities are at each facility? The one I attend has one amenity I don’t use and it’s not worth going up to the next price level for. If classes are offered at the location I attend I’d have to go in person the find out, it’s not happening in the app. Also, kilometers are great if you’re running them, not when it’s on the maps for locations of the gyms closest to you.