App Profile: PadSplit: Rooms for rent

Obie D.

Rating: 5/5

I’ve been with PadSplit now for 2 years and my experience has been mostly positive. I’m in Las Vegas and have been in 2 properties, both in great areas (one in Spring Valley and one in Beverly Green which is 3 blocks off The Strip). Rents are reasonable and the house hosts I’ve dealt with have been flexible and cooperative. Roommates are mature and respectful, have only had one incident where an absolute slob was renting a room, and even stole bathroom items after he was locked out (a lesson learned to just keep all your stuff locked in your quarters). That’s been the only blemish to an otherwise positive experiemce. I highly recommend PadSplit to anyone looking for temporary or transitional housing. If this service was available in NYC, I’d probably move back east and use it. 👍🏾

D-Rocque21

Rating: 1/5

Like many others here have said, THIS IS ALL A GLORIFIED SCAM. And to be honest, it’s genius. These people charge you a $19 application fee and promise it’s refundable if your application is not approved. I applied for a room that was only $750 for one month, & paid for the $19 app fee. After paying, they denied my app and said “oh you can’t get the room because you’d need a $2500 down payment”?! WTH. Well since they denied my application and denied me the room (bc heck no I’m not giving you $2500 when all I wanted was a one-month room for $750), I asked them for my $19 app fee back (which they said was refundable if rejected). But Lo and behold, customer service responded to me (not in a rush because it was a full 3 days later) that the $19 app fee is non-refundable. It LITERALLY says on the app that they’ll refund it but now they’re saying it’s non-refundable…. So as you can see, these people have found a clever way to collect $19 from everyone who downloads the app. It’s possible you’ll get no return from it & they don’t have to provide you with any real service. Get a million people to do this (go through the “mandatory” sign up process with a $19 app fee), & you’ll have made $19 million. Well played I guess? Don’t believe the positive reviews - I’ll bet they paid for them or had their team write them to combat the negative ones…

rthn.

Rating: 2/5

The customer service is horrible. I’ve stayed in PadSplit before and it was straight. I’ve recently had to get out of my living situation to start on my own one. The customer service representatives barely speak English and are going to read from a script the ENTIRE time they talk to you. They don’t do no type of trouble shooting. Miriel don’t even do her job I done sent 2 months worth of my pay stubs to her 3 different times spanning from the 20th to the 27th each time she replies saying the same exact thing. Not telling me what’s wrong with what I sent but instead telling me what to send. Even though I already sent my paystubs and ID. My ID already got verified and approved. But of course 4th times a charm miriel reset the entire thing my ENTIRE ACCOUNT. Now I have to send everything AGAIN. I have all of the emails to prove what I’m saying. I wish it was a law in place for customers that can only talk to people of their native language cause I’m pretty sure they couldn’t understand any of the English besides what they were reading from that script.