Business Digital MobileConnect

This is not a 5 star app, but it’s not far off simply because it exists and it works. This app has become essential in an effort to run my small business. News of it being discontinued is cause for looking elsewhere for a service provider alternative. Taking away easy access to voicemail and remote calling is a punch to the gut, and I doubt my Verizon bill will be going down with the elimination of this feature. That simply equates to less value. I hope a replacement app is in the works, but I’m already looking into Comcast. I’m loyal to whomever provides reliable service, and taking away essential features places Verizon in the “unreliable” category. I’m beyond disappointed.

Although the app has a “do not disturb” switch in Settings, it has to be activated manually rather than following the rules for whatever focus is turned on. Enabling the Do Not Disturb focus on the phone has no effect on the Verizon app; it still allows calls through. The app has barely been updated since Verizon bought it from another networking company years ago. It’s geared toward large enterprises with hundreds of users to manage, with no accommodation for a small business. It’s great to have my business number ring on the iPhone, but if any other app provided that service, I would switch.

Since working from home during quarantine I’ve had to call support multiple times because the app fails to work properly. The app will close when trying to answer calls and unable to make out going calls. They app will just close on you. Every time I call support o have to log out log back in, delete the app from my phone and re download. Every time the support contact is unsure what to do and has to ask someone else. Every time they ask for my password so they can log in on their device to see what the problem is. One time the support guy somehow saved his number in our portal SO ALL OUR BUSINESS CALLS WERE GOING TO HIS PERSONAL AND WIFES CELL PHONE. this went on for a week and he admitted that they received 20-30 calls before realizing it was our office!!! I work in a doctors office and receiving patient phone calls is very important!! This is unbelievable that VERIZON (supposedly one of the best phone companies) is unable to have an app that works properly and employees who know what’s going on. Every time I call they would say there is no ticket created for support to follow up. Why do I always spend about 3-4hours on the phone with support at least once a week if not more. Another guy said it’s because I have an iPhone and it works on a droid. Ok I just got a brand new iPhone 11 from Verizon a month ago so my phone is working fine. Multiple times they have told me it’s my phone and that answer is unacceptable!! THE WORST APP EVER. I HIGHLY DO NOT RECOMMEND THE APP FOR VERIZON.