PAUL UK

Would give also Teya zero stars, for washing their hands on the below completely , but at least I have a say in this review. The Paul U.K. app was always working fine, until I have been to your Goodge Street branch this am. Your British barista told me clearly to press the red button to cancel the Visa debit transaction, prior to scanning this loyalty app. Transaction approved on my card, no receipt issued for my bread olive stick purchase , unless I asked- but couldn’t, as I was in a hurry. Infinite thanks to your British male arrogant and cocky barista and to his female Muslim manager sarcasm towards my failed transaction on the loyalty card. PAUL UK I suggest to your IT team to swap the debit and loyalty cards scanning order, to start with. Lastly, I strongly recommend your HR department headquarters- Paul U.K. London- to keep into account front of house skills regarding your London based staff. These two Goodge Street clerks of yours, are sadly one worse than another. No receipt to myself , returning loyal customer, and still both individuals yelling at my quiet self “ Loyalty next time”. Their attitude makes a lady like myself sick in the stomach. Thanks a ton PAUL U.K. for this dreadful nightmare beside Warren Street tube - London U.K. Everyone in London - Avoid this Paul U.K. branch like plague if you possibly can.

I was a little stupid not realising I had so many free coffees being offered to me since switching from the loyalty card to this app as before the person serving would remind me there’s a free coffee and this was because I hadn’t explored the app completely! Fortunately, I did start looking more closely at the app and saw how many points I have accumulated and so managed to get my first free coffee the other day before it was too late! Sadly I have missed a lot of free coffees that were offered to me, but hopefully from now on will look to see what rewards are there and not miss out! So actually I think it’s a good app and there do seem to be lots of rewards actually offered compared to the original scheme. Perhaps for giving 5 stars here, Paul may even be kind enough to give me at least one free coffee sooner than actually deserving it as they will see the huge amount I have missed out on?!! 🙏😃

Once installed the App is simplicity itself to use. There are a variety of screens so you can check your transactions in multiple ways. The only drawback I can see is if you don’t have a smart phone - like my wife! So I have to be there every time. Not an issue really as the payment process and points redemption are both very easy. It’s better than the loyalty card because you can see at a glance how many points you have etc. etc. The app seems well thought out and so far I have encountered no problems. Long may this continue!