Finnable

I am writing this email to formally raise a complaint regarding the extremely poor service I have experienced from Finnable during and after my loan process. During the loan selling stage, I received excessive follow-up calls (almost 10 calls a day). However, after the loan was disbursed and issues arose, your team stopped responding to my calls and emails. I am particularly facing an issue with the bank manager Mr. Sagar (Pune location). While the loan process was ongoing, he assured me that the loan insurance would be cancelled and the amount would be refunded after loan completion. It has been more than one month, and despite multiple follow-ups, he has not picked up my calls nor responded to my emails. Additionally, your customer support and chat service are very poor. Even after reaching out multiple times, I have not received any proper update or resolution regarding my concern. This experience has caused unnecessary stress and inconvenience. I request you to urgently look into this matter and provide a clear update on the insurance cancellation and refund status at the earliest. If this issue is not resolved promptly, I will be forced to escalate this matter further to higher authorities and consumer grievance platforms. Looking forward to a quick and satisfactory resolution. Regards, Ajit Rajput

had a really great experience using the Finable Loan App. From the beginning, the app was very smooth, easy to use, and well-designed. The entire loan process was clear and hassle-free. What I personally loved the most is that Finable is not just a loan app. They provide very useful features like the Karorpati Calculator, along with a lot of information on how to save money, manage finances, and generate income. These tools are extremely helpful for anyone who wants to plan their financial future better. The support team deserves special appreciation. They were very responsible, supportive, and guided me properly throughout the loan process. Whenever I had a doubt, they responded patiently and professionally. Overall, Finable is a beautifully designed, informative, and trustworthy app. I highly recommend it to anyone looking for a reliable loan service along with financial education.

I had a very disappointing experience with this company. Before my loan was disbursed, their relationship manager used to call me at all hours—even late at night—asking for documents and pushing the process forward. But when I asked for the exact rate of interest, no one gave me a clear answer. Initially, they told me the rate would be less than 18%, but once the process was completed, I was informed it was 22%. When I ask for this, they assured me that the excess ROI would be reduce and ot will be 18%, if I agreed to disburse. Based on their word, I proceeded. Now that the loan is disbursed and final ROI is 22%. I have been trying to contact them regarding the, but no one responds. Their approach feels completely misleading and unprofessional. Customers deserve transparency and honesty, not false commitments and lack of accountability. I would strongly advise others to be cautious before dealing with this company.