App Profile: Polestar

Houdat2

Rating: 4/5

I’ve shears the app has greatly improved over the last year which is great to hear from people’s reviews. I’ve overall enjoyed my experience. My only suggestion would be if it could be possible to enable some of the features in the app to be able to add a tile or widget in the Lock Screen. That would be great to be able too I and unlock the car from the Lock Screen, or enable climate controls. Thank you for a great app!

Aeklipsp

Rating: 5/5

The scheduled climate start and charging issues have been resolved. The latest version of the app is much clearer and functions very well, I noticed an improvement on the impromptu remote start function as well. Why does the lock/unlock and climate on/off function take multiple tries each time before it kicks in? Similarly, I have often found that my climate and charging timers set in the app just won't stick. For example, when plugging in at night in the garage, I swapped a previous timer from 11:45-6:00 to 11:00-6:00. Two minutes later, I reopened the charging panel, and it's back to an 11:45 start. When I remotely try to start the climate when leaving the office, it regularly cannot sync with the vehicle and will take me as many as 4 or 5 clicks before turning on the temperature. I also have an active timer to start the climate in the morning for my commute with an 7:40 departure. I would say 3/5 days it functions as normal, but 40% of the time I'm sitting in a cold car.

Another Jennifer W

Rating: 3/5

Going from an ICE to an EV is definitely a learning process and it’s nice to have an app that allows you to start up your car heat before you get into it, or unlock it from your phone. The process of setting up the app with my car and my phone took about 48 hours as we had to get the prior owner to release the vehicle VIN number to me. There are definitely some quirks, like things you can do from your phone and what you cannot do from your phone, as well as the integration of the paired key and the phone that work in consistently. Also, the charging data does not work seamlessly with various charging stations and you have to take some actions in the charging stations own apps and other others within the Polestar app. It’s a completely intuitive integration. Some things in one place other things in a different place. But it’s a learning process all around and I assume that overtime these processes will become more clean.