highway delite

Due to some error, my UPI got charged but my FASTag balance didn’t reflect it. Couldn’t find a way to reach customer support from the app but was able to find a way to connect to customer support through WhatsApp from their website. The customer support person was super helpful and responded very promptly, that too late in the evening and fixed the issue promptly. The app kept crashing whenever I tried to update my vehicle number, for which too customer support updated it for me from their side. Primarily using for FASTag. Yet to try out other features of the app.

Using this app from past 3 months now. Overall a good app, but it lacks some functionality which is much needed. My Car Dealer registered my profile and made a mistake in giving right email ID and also did it put my last name in Name section. Getting that updated is a big pain and I am currently going through customer care but that is also not helping. They are asking customer ID, which I don’t have any clue from where to find it. Profile update section shall be provided to the end user, so that basic details can be updated or atleast some way which user can update it via Customer Care.

Had never heard about this app before but this was one of the app which let you link the fast tag based on chassis number before you get your RC . Installed it on recommendation of the service advisor of Hyundai when I got my new car. Usability is good. The app does what it says perfectly. Just concerned about the security of RC details when I upload the details. Can the developer comment on how the data is secured ?