Rajmargyatra

This app shows my annual pass & tolls that are valid. However, there’s no easy way to create a complaint or dispute a toll. You have to search in multiple places, call 1033 & finally register complaint using your bank statement about the toll detail. So, this app is only for seeing status. If you find anything wrong, it doesn’t help. Even their complaint system seems unreliable - they need to learn service management which I can teach ; their message your complaint may be resolved in 45 days ! Who takes so much time to respond ? By that time, people may have forgotten about the wrong toll they deducted. How many requests can you track after 45 days each if there were multiple wrong tolls ?

Although the process of buying the annual pass was smooth and it got activated fast, there is no option to see the history of tolls. Which all tolls we crossed and when and how much was there charge. Since I ported to annual pass, the existing fast tag app also doesn’t show the history of toll plaza crossed. Kindly see to it. And also no helpline no. or customer care no.

The entire process, from logging into the app to purchasing the annual pass, was seamless and user-friendly. After selecting the pass, I was directed to the Razorpay payment gateway, which successfully processed my transaction. However, the app initially indicated that the transaction had failed, creating a moment of confusion. Fortunately, just a few minutes later, I received confirmation that my annual pass was activated successfully. Once activated, the app provides a helpful dashboard that displays how many of the 200 allotted tolls I have utilized over the course of the year. However, it would enhance user experience if the app included a detailed consumption history section. Ideally, this feature would provide a comprehensive list of all toll usages, complete with specific dates and times, allowing users to track their toll usage more effectively. This added functionality would greatly improve transparency and help users manage their tolls more efficiently.