App Profile: SAP Field Service Management
Android / Games / Puzzles
SAP Field Service Management
Installs:
Rating:
0.00
Total Reviews:
0
Top Countries:
DE, CH, TW
< $5k
/mo
< 5k
/mo
Reviews: What People Think About SAP Field Service Management
BrooklynDown
Rating: 3/5
This app never allowed landscape mode for signatures with smaller screens like the iphone se but DID allow with larger screens like the iphone max.. but the last update killed that feature... we need to bring back landscape mode for signatures!!!!!
L0st1nSp4c3
Rating: 1/5
This app constantly crashes, stops generating document bundles for customer signatures (while AT the customer site - which is a requirement to finalize the service order), and consistently fails to sync up parts consumption, service order checklists, along with logged hours within our organizational backend SAP system if and when re-assigned/transferred to another employee or engineer.
I have spent entire days worth of work, just driving around from one customer site to another collecting signatures to finalize service orders after the fact, because the app either generates an error, or doesn’t produce the bundle.
WiFi is a MUST to use this. I’m lucky if most of my customer sites have cell service. Most often I’m immersed in a black-hole of communication and can’t even use my phone as a hotspot
Realbeerad
Rating: 1/5
Not very user friendly. Makes a big deal about synchronizing (unnecessarily). Started randomly making me log in from scratch about a year ago. Started requiring full log in from scratch every single time I have to go in there about 3 months ago. Now this morning it doesn’t recognize my login credentials at all. Only giving one star because a middle finger isn’t an available option.
About SAP Field Service Management
Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.
BENEFITS
· Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
· Real time optimization for better utilization in dynamic service environments
· Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
· Highly flexible checklist improving MTTR
· Improved visibility for real customer satisfaction and loyalty
· Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
· Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
· Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
· Full offline support when out of mobile coverage gives you true mobility
BENEFITS
· Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
· Real time optimization for better utilization in dynamic service environments
· Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
· Highly flexible checklist improving MTTR
· Improved visibility for real customer satisfaction and loyalty
· Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
· Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
· Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
· Full offline support when out of mobile coverage gives you true mobility
File size: 129920000
Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 17.0
Release Date: 1538282968000
Published by SAP SE
Website url: http://www.sap.com
Publisher country: Germany
